Meet Decisis^TM — your next-generation legal research solution.

DECISIS CUSTOMER SUPPORT

Customer Support Hours
Decisis™ Customer Support is available 8:00 AM - 9:00 PM Eastern Time Monday through Friday and Saturday and Sunday from 8:00 AM - 5:00 PM Eastern Time.   

Holidays
Decisis Customer Support is not available on holidays. 

Contacting Decisis Customer Support
You can contact Decisis Customer Support by submitting an email via the form available at https://decisis.custhelp.com/app/ask. Decisis Customer Support replies to email with 48 business hours. 

You can also submit questions via chat. To do so, submit your question via our chat form. Chat is available from 8:00 AM - 9:00 PM Eastern Time Monday through Friday, except holidays. When chat is unavailable, please submit an email. See above for a link to the email form. 

The phone number is 1-833-DECISIS (1-833-332-4747). 

Why the NSBA Switched to Decisis
Our test group preferred the uncluttered interface, the reliable and consistent search results and how intuitive Decisis is to use (dare we say Google-like?).

1. A World Class Citator: Decisis offers users a world-class citator that’s more effective and robust than Fastcase.
2. A More Robust Library: Decisis offers significantly more cases than Fastcase. All of the secondary sources previously available in Casemaker are also available through Decisis.
3. A Search Designed for Efficiency and Accuracy: Poor user interface, search filtering and search relevance can put an ocean between you and the single case you need to support your argument. With Decisis, you get tailored search filters to pull highly relevant results from a massive primary law database.
4. Enhanced Customer Support: Decisis offers customer support services seven days a week and provides substantive research assistance in addition to technical support.
5. More value for the dollar:While the typical annual fee for Decisis is $1,740 annually, the NSBA is proud to offer complimentary access to Decisis as an exclusive benefit to Sustaining Members.Given the costs of other legal research tools available to law firms, we understand that our members rely on the Association’s legal research platform to reduce their overhead costs and to save their clients’ money.

Nebraska State Bar Association members save $1,740/year with Decisis, as an Association member benefit.